Frequently Asked Questions
Announcements
General
- How do I update status of booked jobs?
- How much is the deduction when I accept Water Heater Repair in Direct?
- Why communicate through Gawin directly?
- How will the customers be able to view my profile?
- How do I get reviews and ratings from customers?
- How can I contact Gawin?
Using Gawin Effectively
- How do I send a quote?
- Do I need to quote on every job request email I receive or for every request on my dashboard?
- Are the customer requests real?
- How will I be able to contact the customer?
- How can I tell if someone has read my message?
- Why do some job requests contain a logo at the top of the customer’s name?
Gawin Direct
- How much is the deduction when I accept Aircon Repair in Direct?
- What’s Gawin Direct?
- What are the advantages to accept Gawin Direct Request?
- Why can't I edit quote for Gawin Direct job request?
- How much does it cost to accept Gawin Direct job requests?
- What if the customer cancels their booking?
Manage Account
- How do I update status of booked jobs?
- How do I change my number?
- How do I sign up as a Vendor?
- How do I sign in as a Vendor?
- What if my username is not detected?
- What should I do if I have forgotten my password?
Sessions
- Will I have to quote/accept every session?
- How will I recognize if a request will have sessions?
- Will I get future sessions if I am blocked?
- What should I do if the customer wants to cancel a particular session?
- Can I cancel a session and continue with future sessions?
- How can I cancel a session that I have accepted?
Gawin Calendar
- What is a Gawin Calendar?
- Do I need to create a calendar event for every Gawin request i get?
- What are the things that I can do with my calendar?
- How do I edit an event?
- How do I edit an event that is related to a session?
- I was booked for a request but the request did not push through. Is there a way for me to delete this from my calendar?
Notifications
Payments & Gawin Credits
Customer Insurance
Advanced Configuration Questions
Forms
2.0 Items
- What's new in Gawin?
- Why can't I see my inbox?
- What's the Request History for?
- What happened to my completed and closed tab?
- What's the wallet tab for?
- How come I can't see my requests?