To help improve and have control over the quality of our service providers, we are revising our Gawin Integrity System effective 1st March 2019.
Gawin Integrity System will now be based on demerit points accumulated by each service provider. We will issue cumulative demerit points for misconducts carried out by the service providers as shown below:
Every time you receive a 1 or 2-star rating or feedback from unsatisfied customers, points will be added to your account and we will notify you of the points added and accumulated thus far.
*KIV Program: Service provider will be contacted by Gawin to educate on the implication of accumulating more points and the importance of maintaining a consistently high-quality service.
**PIP Program: Service provider will be invited to attend a face-to-face meetup with Gawin's team in Gawin office, this is to understand the challenges the service provider is facing with his operations and to provide solutions/feedback to improve the quality of service to meet our best standards.
Accumulated points will reset every 3 months. However, service providers who were suspended within that period will remain suspended.