The credits you use to provide quotations for customers are not refundable under such circumstances. It does not mean that the customer has decided not to hire your services. It is likely that the customer has forgotten about his request, or only requires your services at a later date.
We highly encourage you to initiate the contact with the customer using our chat function to remind them of your quote. When you submit your quote, the customer has your contact details, business profile and can read reviews from people who've hired you before.
You have used your credits to connect with a potential customer who is interested in your services. Do not be discouraged, we send hundreds of genuine requests to you everyday and you will have to quote frequently at the beginning in order to get your first few hires.
Eventually as you get more reviews, your reputation will increase and so will the number of customers who hire you. Make sure your profile and your quote looks attractive. Keep trying and don't give up!